- Detected by Pingoru
- May 13, 2026, 10:42 AM UTC
- Resolved
- May 13, 2026, 10:47 AM UTC
- Duration
- 5m
Affected: Sisense for Cloud Data TeamsSisense Managed Service
Timeline · 4 updates
-
investigating May 13, 2026, 10:42 AM UTC
Please be aware that on May 11, starting at 10:30 AM EEST, we experienced a service outage affecting the AI Assistant. During this window, users across all accounts may have experienced non-responsive behavior when attempting to create charts or submit general queries to the Assistant.
-
identified May 13, 2026, 10:44 AM UTC
Following a technical investigation, the issue was traced back to the Shared Gateway Service, which was preventing requests from reaching the AI processing engine.
-
monitoring May 13, 2026, 10:46 AM UTC
Our engineering team applied mitigation steps and re-applied configuration to clear the gateway bottleneck and restore the flow of traffic.
-
resolved May 13, 2026, 10:47 AM UTC
2:00 PM EEST The fix was verified, and the service was confirmed as fully operational. Root Cause: The outage was corrupted configuration in the AI Shared Gateway Service, affecting its ability to handle Assistant-specific traffic. We sincerely apologize for the impact this had on your workflow. We are currently reviewing our gateway capacity and alerting thresholds to prevent a recurrence of this specific issue.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2026, 12:49 AM UTC
- Resolved
- Mar 21, 2026, 03:26 AM UTC
- Duration
- 2h 36m
Affected: Sisense Managed Service
Timeline · 4 updates
-
investigating Mar 21, 2026, 12:49 AM UTC
We’re currently observing a partial outage affecting Sisense managed instances. Our team is actively investigating the issue and working to identify the root cause. We’ll share updates as soon as we have more information. Thank you for your patience.
-
identified Mar 21, 2026, 02:45 AM UTC
The issue has been identified and we are actively working on a fix.
-
monitoring Mar 21, 2026, 03:02 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Mar 21, 2026, 03:26 AM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2026, 01:25 PM UTC
- Resolved
- Jan 13, 2026, 04:28 PM UTC
- Duration
- 3h 3m
Affected: Sisense Managed Service
Timeline · 3 updates
-
identified Jan 13, 2026, 01:25 PM UTC
We’ve identified an issue affecting specific EKS clusters that may impact the build process. Our team is actively working on a resolution.
-
monitoring Jan 13, 2026, 02:54 PM UTC
The issue has been resolved, and we are continuing to monitor to ensure stability.
-
resolved Jan 13, 2026, 04:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 03:55 PM UTC
- Resolved
- Jan 06, 2026, 05:32 PM UTC
- Duration
- 1h 36m
Affected: Sisense for Cloud Data Teams
Timeline · 4 updates
-
investigating Jan 06, 2026, 03:55 PM UTC
Due to issues with the SSL certificate, some clients might experience an error while trying to log in. Our engineering team is aware of the situation and is investigating the matter in order to come up with a workaround or a fix.
-
investigating Jan 06, 2026, 03:56 PM UTC
We are continuing to investigate this issue.
-
monitoring Jan 06, 2026, 05:19 PM UTC
A fix was deployed, and the engineering team is continuously monitoring the state of the platform to make sure that the performance is back to normal.
-
resolved Jan 06, 2026, 05:32 PM UTC
The platform's performance has been restored to the normal level.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:10 AM UTC
- Resolved
- Dec 05, 2025, 09:26 AM UTC
- Duration
- 16m
Affected: Sisense Managed Service
Timeline · 3 updates
-
investigating Dec 05, 2025, 09:10 AM UTC
Cloudflare is currently experiencing an issue. As a result, some requests may fail or errors may be displayed. We are monitoring the situation and will provide updates as it progresses.
-
monitoring Dec 05, 2025, 09:23 AM UTC
Cloudflare has implemented a fix for the issue, and we are currently monitoring the results.
-
resolved Dec 05, 2025, 09:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 02:00 PM UTC
- Resolved
- Dec 02, 2025, 02:12 PM UTC
- Duration
- 12m
Affected: Sisense Managed Service
Timeline · 2 updates
-
identified Dec 02, 2025, 02:00 PM UTC
We are aware of an incorrect banner message indicating that your trial will expire in 7 days. Please disregard this notification. Our Engineering team is actively working on a fix.
-
resolved Dec 02, 2025, 02:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 06:52 PM UTC
- Resolved
- Oct 29, 2025, 11:28 PM UTC
- Duration
- 4h 35m
Affected: Sisense Managed Service
Timeline · 3 updates
-
investigating Oct 29, 2025, 06:52 PM UTC
We are currently experiencing service degradation that affects the creation of new environments and the upgrade of existing environments.
-
monitoring Oct 29, 2025, 06:55 PM UTC
Status Summary: No Impact to Running Environments: Your currently deployed applications and services are operational and unaffected by this issue. Affected Operations: Issues with creating new environments and initiating upgrades may fail due to dependency errors. Root Cause: This degradation is a result of an upstream Azure platform problem, specifically involving Azure Front Door. This issue is preventing the successful download of required Helm binaries, as tracked in Helm GitHub Issue #13303. Reference the Upstream Status: For more information on the cause, please refer to the Azure Status Page. Mitigation: Our team is actively monitoring the Azure status and will automatically resume all affected operations as soon as the upstream service is restored. We will provide an update when normal service is resumed.
-
resolved Oct 29, 2025, 11:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 06:29 PM UTC
- Resolved
- Sep 26, 2025, 05:06 AM UTC
- Duration
- 10h 37m
Affected: Sisense for Cloud Data Teams
Timeline · 3 updates
-
investigating Sep 25, 2025, 06:29 PM UTC
Our live chat service for Siense CDT is currently unavailable. Please reach us at [email protected] for assistance. We apologize for any inconvenience and will restore chat functionality as soon as possible.
-
monitoring Sep 25, 2025, 08:16 PM UTC
The CDT Live Chat Support has been restored. The live chat service is now fully operational. You can once again reach our support team directly through live chat or via email at [email protected]. Thank you for your patience while we resolved this issue.
-
resolved Sep 26, 2025, 05:06 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2025, 04:35 PM UTC
- Resolved
- Sep 16, 2025, 07:33 PM UTC
- Duration
- 2h 57m
Affected: Support Portal
Timeline · 3 updates
-
identified Sep 16, 2025, 04:35 PM UTC
We’re experiencing an issue with our ticketing system that may cause slower response times than usual. Our Support team is working to fix this as quickly as possible.
-
identified Sep 16, 2025, 07:31 PM UTC
The issue with the ticketing system that was causing slower response times has been resolved. Support response times have returned to normal, and no further impact is expected.
-
resolved Sep 16, 2025, 07:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 06:50 PM UTC
- Resolved
- Aug 21, 2025, 07:53 PM UTC
- Duration
- 1h 2m
Affected: Sisense Managed Service
Timeline · 3 updates
-
identified Aug 21, 2025, 06:50 PM UTC
We are currently experiencing degraded availability of certain AI-powered features, including Natural Language Queries (NLQ), in the us-east-1 region. This is related to ongoing network performance issues reported by our security provider (Cloudflare), as noted on their status page: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 All core Sisense services remain fully operational. Only AI-related functionality is impacted, and customers may encounter intermittent errors or unavailability when using these features. Our engineering team is actively monitoring the situation and working with Cloudflare to track their progress toward resolution. We will continue to provide updates and confirm once AI feature availability has been fully restored.
-
identified Aug 21, 2025, 07:06 PM UTC
We are continuing to work on a fix for this issue.
-
resolved Aug 21, 2025, 07:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 07:00 PM UTC
- Resolved
- Aug 18, 2025, 07:00 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Aug 19, 2025, 06:20 PM UTC
Some customers experienced intermittent issues when accessing Sisense APIs and the Support Portal. The disruption was caused by a dynamic adjustment within our traffic bot management rules, which automatically adapt based on observed traffic patterns. In this instance, the adjustment inadvertently impacted certain legitimate API requests. Once the issue was identified, our security engineering team promptly reverted the adjustment, and services were quickly restored. All environments are fully operational, and we are actively monitoring system performance to ensure continued stability. We are working closely with our traffic management provider to fine-tune protections so that future adjustments do not affect customer traffic. We sincerely apologize for the disruption and greatly appreciate your patience and understanding as we resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2025, 05:11 PM UTC
- Resolved
- Jun 24, 2025, 06:58 PM UTC
- Duration
- 1h 46m
Affected: Sisense Managed Service
Timeline · 5 updates
-
investigating Jun 24, 2025, 01:42 PM UTC
We are currently investigating an issue affecting some of our embedded capabilities via iframe, where widgets may fail to load and appear blank on limited number of environment. Our engineering team is actively working to identify the root cause and implement a fix. At this time, there is no estimated time of resolution (ETA). Thank you for your patience and understanding.
-
identified Jun 24, 2025, 05:11 PM UTC
The issue has been identified and fix is going to be rollout soon.
-
identified Jun 24, 2025, 06:07 PM UTC
Patch is rolling out to all impacted instances.
-
monitoring Jun 24, 2025, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jun 24, 2025, 06:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 05:20 PM UTC
- Resolved
- Jun 03, 2025, 06:28 PM UTC
- Duration
- 1h 8m
Affected: Sisense for Cloud Data Teams
Timeline · 3 updates
-
investigating Jun 03, 2025, 05:20 PM UTC
Some CDT clients may experience a temporary interuption of the SQL query processing. The engineering team was notified and is already working on identifying the cause of the issue to apply an appropriate fix and restore SQL query processing.
-
monitoring Jun 03, 2025, 05:28 PM UTC
The engineering team was able to restore the SQL query processing service functionality. The fix was applied, we continue to actively monitor the situation and performance.
-
resolved Jun 03, 2025, 06:28 PM UTC
The issue was resolved, and the platform performance is restored to normal condition
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2025, 01:12 PM UTC
- Resolved
- Mar 05, 2025, 04:04 PM UTC
- Duration
- 2h 51m
Affected: Sisense Managed Service
Timeline · 2 updates
-
identified Mar 05, 2025, 01:12 PM UTC
The admin section is currently inaccessible in a limited number of lower environments. Our team is actively working on a resolution and expects to have it fixed by the end of the day.
-
resolved Mar 05, 2025, 04:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2025, 05:18 PM UTC
- Resolved
- Feb 25, 2025, 06:06 PM UTC
- Duration
- 47m
Affected: Sisense for Cloud Data Teams
Timeline · 3 updates
-
identified Feb 25, 2025, 05:18 PM UTC
Some clients might experience issues with accessing the password-protected shared dashboard links. The engineering team has identified the cause of the issue and is working to develop a fix. Please feel free to contact [email protected] for any additional questions
-
monitoring Feb 25, 2025, 06:02 PM UTC
A fix to address the access issues for shared dashboard links was deployed. The engineering team continues to monitor the platform to make sure that all services are operational. For any assistance please feel free to reach out to [email protected]
-
resolved Feb 25, 2025, 06:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2025, 09:07 AM UTC
- Resolved
- Feb 18, 2025, 09:59 AM UTC
- Duration
- 51m
Affected: Sisense Managed Service
Timeline · 3 updates
-
identified Feb 18, 2025, 09:07 AM UTC
The issue was reported to have begun on February 17th, 2025, at 5:30 PM GMT+2. The team has identified the cause of the problem and is actively working to resolve it.
-
monitoring Feb 18, 2025, 09:25 AM UTC
A fix has been implemented and we are monitoring the result.
-
resolved Feb 18, 2025, 09:59 AM UTC
The issue has been resolved, and previously affected components have been functioning properly for 30 minutes.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 03:49 PM UTC
- Resolved
- Jan 07, 2025, 09:51 PM UTC
- Duration
- 6h 1m
Affected: Sisense for Cloud Data Teams
Timeline · 2 updates
-
monitoring Jan 07, 2025, 03:49 PM UTC
The issue with the SSL certificate was resolved and the platform is back to operating normally. Due to caching refresh in some regions of the Content Delivery Networks, some clients might still get the SSL error notification. The timeline for the update to be pushed to your region could vary based on your ISP networking configuration. We continue to monitor the platform to make sure that the access is fully restored for all the clients.
-
resolved Jan 07, 2025, 09:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2025, 02:10 PM UTC
- Resolved
- Jan 07, 2025, 02:26 PM UTC
- Duration
- 16m
Affected: Sisense for Cloud Data Teams
Timeline · 2 updates
-
investigating Jan 07, 2025, 02:10 PM UTC
Our engineers are taking proactive action to identify the cause of the outage and put the platform back online in the shortest terms possible.
-
resolved Jan 07, 2025, 02:26 PM UTC
The certificate issue was resolved. The access to CDT platform was fully restored
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2024, 02:49 PM UTC
- Resolved
- Nov 05, 2024, 07:41 PM UTC
- Duration
- 4h 51m
Affected: Sisense for Cloud Data Teams
Timeline · 2 updates
-
monitoring Nov 05, 2024, 02:49 PM UTC
The platform has experienced a minor DNS issue that our engineering team has already addressed. Unfortunately, the DNS caching timeframe could potentially delay the fix for some clients for approximately 24 hours or less. The issue could affect the clients with sites running a dedicated Warehouse infrastructure. In case you have experienced any such issues please contact us at [email protected] or start a live chat.
-
resolved Nov 05, 2024, 07:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2024, 02:30 PM UTC
- Resolved
- Jul 01, 2024, 05:28 PM UTC
- Duration
- 2h 57m
Affected: Sisense for Cloud Data Teams
Timeline · 4 updates
-
investigating Jul 01, 2024, 02:30 PM UTC
We noticed that there is an outage in transactional emails. Our engineering team is actively working on the issue.
-
identified Jul 01, 2024, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
-
monitoring Jul 01, 2024, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Jul 01, 2024, 05:28 PM UTC
This incident has been resolved.
Read the full incident report →
