Periscope incident

Intermittent Access Issues for Sisense APIs and Support Portal

Critical Resolved View vendor source →

Periscope experienced a critical incident on August 18, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 07:00 PM UTC
Resolved
Aug 18, 2025, 07:00 PM UTC
Duration
—
Detected by Pingoru
Aug 18, 2025, 07:00 PM UTC

Update timeline

  1. resolved Aug 19, 2025, 06:20 PM UTC

    Some customers experienced intermittent issues when accessing Sisense APIs and the Support Portal. The disruption was caused by a dynamic adjustment within our traffic bot management rules, which automatically adapt based on observed traffic patterns. In this instance, the adjustment inadvertently impacted certain legitimate API requests. Once the issue was identified, our security engineering team promptly reverted the adjustment, and services were quickly restored. All environments are fully operational, and we are actively monitoring system performance to ensure continued stability. We are working closely with our traffic management provider to fine-tune protections so that future adjustments do not affect customer traffic. We sincerely apologize for the disruption and greatly appreciate your patience and understanding as we resolved the issue.