Percy incident

Degraded Performance Due to AWS US-East-1 / LaunchDarkly Outage

Major Resolved View vendor source →

Percy experienced a major incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:30 PM UTC
Resolved
Oct 20, 2025, 01:30 PM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 01:30 PM UTC

Update timeline

  1. resolved Oct 20, 2025, 02:11 PM UTC

    We are currently observing degraded performance from 6.30 AM - 7.45 AM PDT in Percy, primarily affecting build processing times and dashboard responsiveness. Our investigation indicates that this is due to an ongoing AWS US-East-1 regional outage impacting one of our critical third-party services - LaunchDarkly - which we use for configuration management and feature flag delivery. We are actively monitoring the situation and working with teams to mitigate impact. Builds may take longer to start or complete until the upstream issue is resolved.