Percy incident

Percy Review Agent is experiencing degraded performance and partial outage

Minor Resolved View vendor source →

Percy experienced a minor incident on October 20, 2025 affecting Percy and App Percy, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:37 PM UTC
Resolved
Oct 20, 2025, 07:45 PM UTC
Duration
2h 7m
Detected by Pingoru
Oct 20, 2025, 05:37 PM UTC

Affected components

PercyApp Percy

Update timeline

  1. investigating Oct 20, 2025, 05:37 PM UTC

    Percy Review Agent (AI features) are currently experiencing issues due to ongoing AWS outage affecting multiple of our vendors. You would likely see the message `AI diff is unavailable on this comparison` as a message on the dashboard if you attempt to use the AI features. We are actively monitoring the situation and would keep this updated.

  2. identified Oct 20, 2025, 05:37 PM UTC

    The issue has been identified.

  3. monitoring Oct 20, 2025, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 08:23 PM UTC

    This incident has been resolved.