Percy incident

We are experiencing Percy build failures due to ongoing Cloudflare outage

Critical Resolved View vendor source →

Percy experienced a critical incident on November 18, 2025 affecting Percy and App Percy and 1 more component, lasting 7h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:55 AM UTC
Resolved
Nov 18, 2025, 07:17 PM UTC
Duration
7h 22m
Detected by Pingoru
Nov 18, 2025, 11:55 AM UTC

Affected components

PercyApp PercyWebAPIRendering infrastructure

Update timeline

  1. investigating Nov 18, 2025, 11:55 AM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 11:58 AM UTC

    The downtime is related to ongoing Cloudflare outage - we are monitoring the status

  3. identified Nov 18, 2025, 12:00 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 18, 2025, 12:18 PM UTC

    Cloudflare seem to have recovered, we are monitoring the situation.

  5. monitoring Nov 18, 2025, 12:48 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Nov 18, 2025, 03:44 PM UTC

    percy.io is currently accessible; however, build processing performance is degraded due to an ongoing Cloudflare incident. As a result, active builds are being queued on our infrastructure. We will resume normal build processing once Cloudflare fully resolves the issue.

  7. monitoring Nov 18, 2025, 05:47 PM UTC

    We have resumed normal operations. Queued Percy builds are now being processed. Build speeds may be slower than usual while we work through the backlog. We have scaled up our infrastructure to clear the backlog as quickly as possible

  8. monitoring Nov 18, 2025, 07:16 PM UTC

    We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy

  9. resolved Nov 18, 2025, 07:17 PM UTC

    We have resumed normal operations and cleared up Percy backlog of builds. Build processing speed is back to normalcy