Percy incident

Screenshots on Safari on iPhone are showing "Connection is not private" errors

Minor Resolved View vendor source →

Percy experienced a minor incident on March 2, 2023 affecting Rendering infrastructure, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 05:01 PM UTC
Resolved
Mar 02, 2023, 07:00 PM UTC
Duration
1h 59m
Detected by Pingoru
Mar 02, 2023, 05:01 PM UTC

Affected components

Rendering infrastructure

Update timeline

  1. investigating Mar 02, 2023, 05:01 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 02, 2023, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2023, 07:00 PM UTC

    Percy builds running on Safari on iPhone showed “Connection is not private” and “Safari cannot open the page because the server cannot be found” pages instead of the actual website which was being tested. This issue was intermittent in nature and affected builds from 6:07 AM to 8:47 AM PST on 2nd March 23'. This happened because our infra was unable to process secure (HTTPs) requests due a configuration issue in our terminals. This issue has since been resolved and we have updated our monitoring to make sure we detect such issues early. We apologize for the inconvenience caused.