Percy incident
Intermittent prompts showing up in Safari on iPhone snapshots
Percy experienced a minor incident on June 5, 2023 affecting Rendering infrastructure, lasting 12h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2023, 09:56 AM UTC
We are noticing newer prompts in Safari on iPhone browser which are not covered by the fix we implemented in the last incident. We are currently investigating the issue.
- identified Jun 05, 2023, 01:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 05, 2023, 09:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 05, 2023, 09:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 05, 2023, 10:15 PM UTC
This incident has been resolved.
- postmortem Jun 09, 2023, 01:50 PM UTC
Percy builds running on Safari on iPhone browser intermittently had prompts showing up causing unintended diffs. This issue first started occurring on 26th May and gradually became more frequent. The major impact on builds was observed between 30th May to 6th June. Although we started rolling out fixes for this issue by 30th May itself, due to the reactive nature of the fix some customers might have noticed these prompts till 6th June. We are sorry for any inconvenience caused due to this issue, if you still notice any such prompts, please reach out to support.