Percy incident

Incorrect images generated with cloudflare error page "Error 1027"

Critical Resolved View vendor source →

Percy experienced a critical incident on April 28, 2024 affecting Percy and Rendering infrastructure, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2024, 09:15 PM UTC
Resolved
Apr 28, 2024, 10:00 PM UTC
Duration
45m
Detected by Pingoru
Apr 28, 2024, 09:15 PM UTC

Affected components

PercyRendering infrastructure

Update timeline

  1. investigating Apr 28, 2024, 11:12 PM UTC

    We are seeing incorrect images generated on Percy and we are investigating.

  2. monitoring Apr 28, 2024, 11:16 PM UTC

    We have fixed the issue and we are validating and monitoring the fix.

  3. resolved Apr 28, 2024, 11:16 PM UTC

    This incident has been resolved. We experienced some unexpected technical issues that briefly impacted the availability of our website. Our team has identified the root cause and resolved it, and our services are back to normal. We apologize for any inconvenience this may have caused and appreciate your understanding. To make sure that these builds are not being used as baselines (base build) as a precaution we have marked these as "partial". If you encounter any further issues, please do not hesitate to contact our support team. Thank you for your patience and continued support.