People Data Labs had 18 outages in the last 2 years totaling 744h 43m of downtime — averaging 0.7 incidents per month.
There were 18 People Data Labs outages since December 18, 2024 totaling 744h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
As part of our release process, there was a deployment issue with our underlying location cleaning and canonicalization app that caused requests with locations included to fail for about 10 minutes.
We identified and resolved an issue causing IP enrich queries to time out or take longer than normal
We are currently investigating this issue.
This incident has been resolved.
All customer queries are returning errors
This incident has been resolved.
Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Customers experienced errors when viewing or managing subscriptions on the "Plans & billing" page.
Between 5:15 AM and 8:30 AM PST on September 4, our APIs experienced degraded performance due to a system health check misconfiguration, which has since been resolved, and we are updating our monitoring to prevent it from recurring.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Usage data won’t display in the Usage page in API Dashboard for ranges over 180 days and will show “No data yet.” To view usage, use 180-day increments.
Thank you for your patience while we implemented a fix. All users can now view usage data for date rangers greater than 180 days in length. If you run into any further issues, please create a support request here: https://support.peopledatalabs.com/hc/en-us/requests/new
We identified an issue where Enterprise plans were not appearing in the API Dashboard home and plans & billing page pages. This is purely a display issue and credits have procured as expected with no impact on API performance.
The API dashboard was unavailable for all customers the afternoon of Wednesday, June 18
We are currently investigating this issue.
We are investigating an issue affecting all api endpoints where responses are timing out.
We are continuing to investigate this issue.
The issue has been identified and resolved. We observed that the outage began at approximately 11:20 PM PST on April 17, 2025. We will continue to monitor.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There is a major outage affecting all APIs. Location is presently being returned with incorrect results. We have identified the issue and are implementing a fix.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.
Customers are experiencing higher than normal response times from our API endpoints. Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
Our team is still investigating the ongoing issue, but have made significant improvements to the average response time Customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 1 hour
The team's investigation is continuing, and overall average response time should be improving for most customers. Some customers may continue to experience higher than normal response times from our API endpoints. Next Update: within 2 hours
We have identified the issue and put mitigation in place. We will continue to monitor before resolving, Customers should see normal response times from our API endpoints at this time. Next Update: within 2 hours
This incident has been resolved.
We have identified an issue in the v29.0 release (deployed January 21, 2025) where Company Insights is not displaying the most recent months of aggregated headcount data as expected. Our engineering team is actively investigating the root cause and working on a resolution. Impact: - Company Insights in the API may show incomplete or missing data for the most recent reporting periods - This affects aggregate employee headcount calculations - A slight delay in License Deliveries as our team works towards a solution Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
Status: Fix in Progress We have identified the root cause of the missing Company Insights data. The issue affects only the most recent month of company headcount data, while historical data remains. Our engineering team is implementing a targeted fix that is expected to restore the missing data by the end of the day. In the meantime, we've reverted the company index to the previous data version. Impact: - The recent company release has been rolled back - Company data referenced in the person data remains accurate and accessible - Person data is not impacted We expect to complete the data restoration today and will provide another update once the fix has been deployed.
This incident has been resolved. The Company Enrichment, Company Search, and Bulk Company Enrichment APIs are now fully updated with v29.0 data and are functioning as expected.
We have identified the issue and are implementing a fix
A fix has been implemented and we are monitoring the results.
This incident has been resolved.