People Data Labs had 6 outages in the last 2 years totaling 30h 11m of downtime — averaging 0.2 incidents per month.
There were 6 People Data Labs outages since October 7, 2025 totaling 30h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
As part of our release process, there was a deployment issue with our underlying location cleaning and canonicalization app that caused requests with locations included to fail for about 10 minutes.
We identified and resolved an issue causing IP enrich queries to time out or take longer than normal
We are currently investigating this issue.
This incident has been resolved.
All customer queries are returning errors
This incident has been resolved.
Users are experiencing issues with logging into the platform and accessing their credits. We are currently investigating the issue.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results
We identified an issue that was impacting access to the dashboard for a subset of accounts. We implemented a fix today at 11:45AM PT that ensures impacted users are able to successfully log in and access the API. If you are experiencing any issues with accessing your account and/or making API calls, please reach out to [email protected].
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.