Pennylane Outage History

Pennylane is up right now

Pennylane had 11 outages in the last 2 years totaling 32h 29m of downtime — averaging 0.5 incidents per month.

There were 11 Pennylane outages since November 15, 2024 totaling 32h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.pennylane.com

Minor August 27, 2026

Disruption of document uploads from mobile devices

Detected by Pingoru
Aug 27, 2026, 11:54 AM UTC
Resolved
Aug 27, 2026, 02:45 PM UTC
Duration
2h 50m
Affected: Application (app.pennylane.com)Mobile application
Timeline · 2 updates
  1. investigating Aug 27, 2026, 01:58 PM UTC

    We would like to inform you that our application has been experiencing instabilities/slowdowns in documents uploads from mobile devices. Our teams are currently investigating to resolve this behavior. We apologize for any inconvenience caused and thank you for your understanding.

  2. resolved Aug 27, 2026, 02:47 PM UTC

    The incident has been resolved.

Read the full incident report →

Major July 20, 2026

Pennylane application disruption

Detected by Pingoru
Jul 20, 2026, 09:30 AM UTC
Resolved
Jul 20, 2026, 05:03 PM UTC
Duration
7h 33m
Affected: Application (app.pennylane.com)
Timeline · 6 updates
  1. investigating Jul 20, 2026, 10:15 AM UTC

    We would like to inform you that our application is experiencing issues for several features (invoice parsing & creation, email notifications). Our teams are currently investigating to resolve this behavior. We apologize for any inconvenience caused and thank you for your understanding.

  2. monitoring Jul 20, 2026, 11:01 AM UTC

    The issue has been identified, impacted services are recovering since 12h20. Our teams are monitoring the results.

  3. monitoring Jul 20, 2026, 02:36 PM UTC

    Our teams continue to monitor the situation.

  4. investigating Jul 20, 2026, 02:56 PM UTC

    We are currently experiencing an incident that is affecting the availability of our platform. Our technical teams are actively working to identify and resolve the issue as quickly as possible. We apologize for any inconvenience caused and thank you for your understanding and patience.

  5. monitoring Jul 20, 2026, 03:09 PM UTC

    The issue has been identified, access to our application is fully operational again. Our teams are continuing to monitor the infrastructure.

  6. resolved Jul 20, 2026, 05:03 PM UTC

    The incident is now resolved. Intermittent disruptions of several services started at 10h55, causing the application to be unavailable between 16h53 and 17h00 while teams were applying mitigations. We apologize for any inconvenience caused and thank you for your understanding and patience.

Read the full incident report →

Critical June 8, 2026

Pennylane application disruption (Academy)

Detected by Pingoru
Jun 08, 2026, 09:12 AM UTC
Resolved
Jun 08, 2026, 09:18 AM UTC
Duration
6m
Affected: Academy (academy.pennylane.com)
Timeline · 2 updates
  1. investigating Jun 08, 2026, 09:12 AM UTC

    We want to inform you that access to our Academy platform is currently unavailable. Our teams are currently working to resolve this issue. We apologize for any inconvenience caused and thank you for your understanding.

  2. resolved Jun 08, 2026, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2026

Pennylane application unavailable

Detected by Pingoru
Apr 20, 2026, 08:42 AM UTC
Resolved
Apr 20, 2026, 08:46 AM UTC
Duration
4m
Affected: Application (app.pennylane.com)
Timeline · 2 updates
  1. identified Apr 20, 2026, 08:42 AM UTC

    We are currently experiencing an incident that is affecting the availability of our platform. Our technical teams are actively working to identify and resolve the issue as quickly as possible. We apologize for any inconvenience caused and thank you for your understanding and patience.

  2. resolved Apr 20, 2026, 08:46 AM UTC

    The incident is resolved. The application was intermittently unavailable between 10h38 and 10h45.

Read the full incident report →

Notice February 24, 2026

Ventilated invoices validation disruption

Detected by Pingoru
Feb 24, 2026, 09:40 AM UTC
Resolved
Feb 24, 2026, 09:40 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 24, 2026, 10:56 AM UTC

    We wish to inform you that an incident affected your ventilated invoices validation, under particular conditions, between February 23, 15h31 and February 24, 10h37. This incident has now been resolved. We apologize for any inconvenience and thank you for your understanding.

Read the full incident report →

Notice January 15, 2026

Indisponibilité de l'application Pennylane

Detected by Pingoru
Jan 15, 2026, 10:00 AM UTC
Resolved
Jan 15, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 15, 2026, 10:10 AM UTC

    Un incident a affecté la disponibilité de notre application entre 11h01 et 11h04. L'origine de l'indisponibilité a rapidement été identifiée et corrigée. Nous nous excusons pour la gêne occasionnée et vous remercions de votre compréhension.

Read the full incident report →

Notice January 14, 2026

Perturbation sur la reconnaissance des factures

Detected by Pingoru
Jan 14, 2026, 11:21 AM UTC
Resolved
Jan 14, 2026, 12:13 PM UTC
Duration
52m
Affected: Application (app.pennylane.com)
Timeline · 3 updates
  1. investigating Jan 14, 2026, 11:21 AM UTC

    Nous souhaitons vous informer que que la reconnaissance des factures externes (OCR) connaît des ralentissements. Nos équipes investiguent actuellement pour solutionner ce comportement. Nous vous présentons nos excuses pour la gêne occasionnée et vous remercions de votre compréhension.

  2. monitoring Jan 14, 2026, 11:44 AM UTC

    L'origine a été identifiée et nos équipes ont apporté les corrections nécessaires. Nous surveillons le comportement de l'application.

  3. resolved Jan 14, 2026, 12:13 PM UTC

    La surveillance du comportement de l'application a confirmé la résolution du dysfonctionnement. Merci pour votre compréhension.

Read the full incident report →

Minor November 18, 2025

Perturbation sur l'application Pennylane

Detected by Pingoru
Nov 18, 2025, 01:42 PM UTC
Resolved
Nov 18, 2025, 02:58 PM UTC
Duration
1h 15m
Affected: Application (app.pennylane.com)Academy (academy.pennylane.com)
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 01:42 PM UTC

    A la suite d'un incident chez notre fournisseur Cloudflare, certaines fonctionnalités de notre application rencontrent actuellement des instabilités. Nos équipes surveillent de près l'évolution de la situation chez notre fournisseur pour garantir un retour à la normale le plus rapide possible. Nous vous présentons nos excuses pour la gêne occasionnée et vous remercions de votre compréhension.

  2. monitoring Nov 18, 2025, 02:06 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 02:58 PM UTC

    L'incident est maintenant résolu, merci de votre compréhension.

Read the full incident report →

Minor July 4, 2025

Perturbation de la connexion à l'application Pennylane

Detected by Pingoru
Jul 04, 2025, 09:59 AM UTC
Resolved
Jul 04, 2025, 10:24 AM UTC
Duration
24m
Affected: Application (app.pennylane.com)
Timeline · 3 updates
  1. investigating Jul 04, 2025, 09:59 AM UTC

    Nous souhaitons vous informer que certains utilisateurs peuvent rencontrer des difficultés de connexion à notre application. Nos équipes investiguent actuellement pour solutionner ce comportement. Nous vous présentons nos excuses pour la gêne occasionnée et vous remercions de votre compréhension.

  2. monitoring Jul 04, 2025, 10:12 AM UTC

    Un correctif a été mis en production, nos équipes maintiennent la situation sous surveillance.

  3. resolved Jul 04, 2025, 10:24 AM UTC

    A la suite de multiples confirmations, l'incident est bien résolu. Nous vous présentons nos excuses pour la gêne occasionnée et vous remercions de votre compréhension.

Read the full incident report →

Minor June 23, 2025

Perturbation sur l'application mobile Pennylane

Detected by Pingoru
Jun 23, 2025, 12:37 PM UTC
Resolved
Jun 24, 2025, 07:35 AM UTC
Duration
18h 57m
Affected: Mobile application
Timeline · 2 updates
  1. identified Jun 23, 2025, 12:37 PM UTC

    Certains utilisateurs peuvent rencontrer des difficultés de connexion à notre application mobile. En attendant le déploiement d'un correctif par nos équipes techniques, vous pouvez désinstaller puis réinstaller l'application pour régler le problème. Nous vous remercions de votre compréhension.

  2. resolved Jun 24, 2025, 07:35 AM UTC

    Un correctif a été livré et mis à disposition sur le Play Store (Android) et également l'Apple Store. Nous vous invitons à mettre à jour votre application. Nous nous excusons de la gêne occasionnée et vous remercions de votre compréhension.

Read the full incident report →

Minor March 21, 2025

Perturbation sur la connexion à l'application Pennylane

Detected by Pingoru
Mar 21, 2025, 08:34 AM UTC
Resolved
Mar 21, 2025, 08:59 AM UTC
Duration
25m
Affected: Application (app.pennylane.com)
Timeline · 2 updates
  1. investigating Mar 21, 2025, 08:34 AM UTC

    Nous rencontrons actuellement un problème avec notre fournisseur de services SMS, ce qui peut affecter la réception des codes de vérification pour l'authentification à deux facteurs (2FA) pour certains utilisateurs. Nous vous invitons à utiliser l'option "Envoyer le code par email" pour vous connecter. Nos équipes travaillent en étroite collaboration avec le fournisseur pour résoudre ce problème dans les plus brefs délais. Nous vous remercions de votre patience et de votre compréhension.

  2. resolved Mar 21, 2025, 08:59 AM UTC

    Nous vous informons que notre fournisseur de services SMS a résolu le problème qui affectait l'envoi des codes de vérification pour l'authentification à deux facteurs (2FA). Le service est maintenant entièrement rétabli. Nous nous excusons pour la gêne occasionnée et vous remercions de votre patience.

Read the full incident report →