Pencil experienced a minor incident on February 27, 2026 affecting Pencil PRO and Pencil App, lasting 14h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Pencil PROPencil App
Update timeline
- investigating Feb 27, 2026, 01:33 PM UTC
We are currently experiencing elevated error rates due to resource exhaustion issues affecting Google AI models used in our platform. This is resulting in intermittent request failures and degraded performance for some AI-powered features. Our team is actively working in close coordination with the Google team to investigate and resolve the issue as quickly as possible. This appears to be related to upstream capacity constraints. We will continue to provide updates as we receive more information.
- resolved Feb 28, 2026, 04:28 AM UTC
This incident has been resolved.