PDQ experienced a minor incident on September 25, 2025 affecting Detect, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 02:20 PM UTC
We’re currently investigating an issue where data from Agents is being processed more slowly than expected, due to a high volume of messages queued for our workers. The platform remains accessible, though some agent updates may be delayed. Our team is actively working to address the cause.
- investigating Sep 26, 2025, 07:48 AM UTC
We’ve made progress in addressing the issue. While data from Agents is still being processed more slowly than expected, we are already seeing improvements in performance and a reduction in queues. Our engineering team continues to actively work on fully resolving the issue, and we will provide the next update within 24 hours.
- resolved Sep 26, 2025, 05:48 PM UTC
This incident has been resolved. Queues are continuing to clear, some residual delays in Detect scans are expected while queues catch up.