PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Major Resolved View vendor source →

PayU Africa experienced a major incident on May 17, 2025 affecting South Africa Card Acquiring ABSA and South Africa Card Acquiring Nedbank and 1 more component, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2025, 02:53 PM UTC
Resolved
May 17, 2025, 07:26 PM UTC
Duration
4h 33m
Detected by Pingoru
May 17, 2025, 02:53 PM UTC

Affected components

South Africa Card Acquiring ABSASouth Africa Card Acquiring NedbankSouth Africa Card Acquiring SBSASouth Africa Card Acquiring FNBSouth Africa RCS

Update timeline

  1. investigating May 17, 2025, 02:53 PM UTC

    [South Africa] Card transactions are currently being affected. Engineers are investigating.

  2. identified May 17, 2025, 03:31 PM UTC

    We are currently in contact with ABSA and working with them to find the source of the problem.

  3. identified May 17, 2025, 03:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 17, 2025, 05:42 PM UTC

    ABSA found an routing issue which they corrected. We will be monitoring closely from our side to make sure traffic returns back to normal.

  5. resolved May 17, 2025, 07:26 PM UTC

    This incident has been resolved.