PayU Africa incident

PayU South Africa Service Degradation - Discovery Miles

Major Resolved View vendor source →

PayU Africa experienced a major incident on May 19, 2025 affecting South Africa DiscoveryMiles, lasting 8h 45m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 07:30 AM UTC
Resolved
May 19, 2025, 04:16 PM UTC
Duration
8h 45m
Detected by Pingoru
May 19, 2025, 07:30 AM UTC

Affected components

South Africa DiscoveryMiles

Update timeline

  1. investigating May 19, 2025, 07:30 AM UTC

    [PayU South Africa] Discovery Miles transactions are currently being affected. Engineers are investigating with Discovery.

  2. identified May 19, 2025, 07:57 AM UTC

    Discovery has identified a issue and are working urgently to address it. We will monitor and give feedback as we receive news.

  3. identified May 19, 2025, 11:39 AM UTC

    The problem is still persisting. No further info from Discovery who is still trying to restore their services.

  4. monitoring May 19, 2025, 01:32 PM UTC

    We have received confirmation from Discovery that the systems are back up. We are seeing recovery on side too. We will continue to monitor.

  5. monitoring May 19, 2025, 02:28 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 19, 2025, 04:16 PM UTC

    This incident has been resolved.