PayU Africa incident

PayU South Africa Service Degradation - Bank link/3rd party

Minor Resolved View vendor source →

PayU Africa experienced a minor incident on May 21, 2025 affecting South Africa Card Acquiring ABSA and South Africa Card Acquiring Nedbank and 1 more component, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 08:16 AM UTC
Resolved
May 21, 2025, 04:08 PM UTC
Duration
7h 52m
Detected by Pingoru
May 21, 2025, 08:16 AM UTC

Affected components

South Africa Card Acquiring ABSASouth Africa Card Acquiring NedbankSouth Africa Card Acquiring SBSASouth Africa Card Acquiring FNBSouth Africa RCS

Update timeline

  1. investigating May 21, 2025, 08:16 AM UTC

    [South Africa] Card transactions are currently being affected. Engineers are in contact with acquirers to investigate.

  2. investigating May 21, 2025, 08:22 AM UTC

    Degradation seem to be mainly on Mastercard transactions.

  3. investigating May 21, 2025, 10:43 AM UTC

    We are still investigating. We are still seeing slower than normal response times on Mastercard transactions in general. Still working with acquirers to see what may cause this.

  4. monitoring May 21, 2025, 12:45 PM UTC

    Still keeping an eye on things. Currently we are not seeing any mayor increases in failure rates,

  5. resolved May 21, 2025, 04:08 PM UTC

    This incident has been resolved.