Major Outage detected on status page
Affected: Overall
Paytrail Outage History
Paytrail is up right nowPaytrail had 7 outages in the last 2 years totaling 26h 57m of downtime — averaging 0.3 incidents per month.
There were 7 Paytrail outages since April 30, 2025 totaling 26h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Merchant panel login failures
Timeline · 2 updates
- monitoring Feb 28, 2026, 06:28 AM UTC
Merchant panel login and functionality were affected by technical issues. The problem was between 27.2. 16:40 - 28.2. 08:20. The issue is now fixed and we are monitoring the situation. We apologize for the inconvenience this has caused.
- resolved Feb 28, 2026, 06:29 AM UTC
Merchant panel login and functionality were affected by technical issues. The problem was between 27.2. 16:40 - 28.2. 08:20. The issue is now fixed and we are monitoring the situation. We apologize for the inconvenience this has caused.
Lowered level of service in payments
Timeline · 2 updates
- monitoring Feb 09, 2026, 09:20 AM UTC
Payment service had reduced level of service between 11:20 - 11:35, part of the payments were unsuccessful during this period. The issue was due to internal changes, that were reverted immediately to return the service level to normal. We are investigating the root cause and we apologise for the inconvenience.
- resolved Feb 09, 2026, 09:35 AM UTC
Payment service had reduced level of service between 11:20 - 11:47, part of the payments were unsuccessful during this period. The issue was due to internal changes, that were reverted immediately to return the service level to normal. We are investigating the root cause and we apologise for the inconvenience.
OP Bank has issues with their bank and card payments.
Timeline · 2 updates
- identified Jan 15, 2026, 09:50 AM UTC
OP Bank currently has technical issues that causes OP bank and card payments to fail. We will update this incident when functionality returns.
- resolved Jan 15, 2026, 12:50 PM UTC
Payments are flowing normally again with OP.
Technical issue with Mastercard payments
Timeline · 2 updates
- identified Jan 05, 2026, 10:00 AM UTC
Technical issue has affected Mastercard payments and refunds since 5.1. Monday 08:00. The issue affects all Mastercard related activity, including Mobilepay, ApplePay and GooglePay. Issue is caused by problem between card acquiring service and Mastercard and they are troubleshooting the issue. We'll update the status when the issue is fixed. We apologize for the inconvenience
- resolved Jan 05, 2026, 01:01 PM UTC
The issue has been fixed with Mastercard. The payments and refunds have been working normally since 14:16. The authorization holds that are due to failed payments will be cancelled today. We apologize for the inconvenience.
Paytrail web page is temporarily down due to service provider maintenance
Timeline · 2 updates
- monitoring Dec 05, 2025, 09:07 AM UTC
Paytrail web pages are temporarily down. Cloudflare is having maintenance to its services, this is affecting our web page hosting service at Hubspot, causing our web pages to be unreachable. You can reach our merchant portal normally going directly to https://merchant.paytrail.com/ Note, this does not affect the functionality of the payment service, payments are functioning normally as long as the web store in question doesn't rely on service provider using Cloudflare or directly using Cloudflare.
- resolved Dec 05, 2025, 10:58 AM UTC
Web pages are functioning normally again, we apologize for the inconvenience.
Merchant Panel slow or inaccessible
Timeline · 1 update
- resolved Apr 30, 2025, 09:49 AM UTC
The incident has been resolved and the Merchant Panel can be used normally. --- A fix has been depoyed and we are monitoring the situation. --- There is an ongoing incident that affects the Paytrail Merchant Panel. Merchant Panel is slow or inaccessible. We reccomend avoiding the use of the Merchant Panel until the incident is resolved.