Paytrail experienced a minor incident on February 9, 2026, lasting 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Feb 09, 2026, 09:20 AM UTC
Payment service had reduced level of service between 11:20 - 11:35, part of the payments were unsuccessful during this period. The issue was due to internal changes, that were reverted immediately to return the service level to normal. We are investigating the root cause and we apologise for the inconvenience.
- resolved Feb 09, 2026, 09:35 AM UTC
Payment service had reduced level of service between 11:20 - 11:47, part of the payments were unsuccessful during this period. The issue was due to internal changes, that were reverted immediately to return the service level to normal. We are investigating the root cause and we apologise for the inconvenience.