Paystack incident

South Africa: Degraded Mastercard 3DS performance

Minor Resolved

Paystack experienced a minor incident on July 15, 2026 affecting SOUTH AFRICA (Cards), lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:23 AM UTC
Resolved
Jul 15, 2026, 09:26 AM UTC
Duration
2h 3m
Detected by Pingoru
Jul 15, 2026, 07:23 AM UTC

Affected components

SOUTH AFRICA (Cards)

Update timeline

  1. investigating Jul 15, 2026, 07:23 AM UTC

    We are seeing an increase in failures for 3D Secure transactions using Mastercard-issued cards. We have escalated the issue to our 3rd-party partners.

  2. monitoring Jul 15, 2026, 08:18 AM UTC

    We are seeing some improvement. We will continue to monitor.

  3. resolved Jul 15, 2026, 09:26 AM UTC

    Mastercarad 3DS success rates have returned to normal since 10:53 SAST.