Paystack incident

South Africa: Capitec Pay outage

Major Resolved

Paystack experienced a major incident on July 14, 2026 affecting SOUTH AFRICA (Capitec Pay), lasting 4h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 01:44 PM UTC
Resolved
Jul 14, 2026, 06:33 PM UTC
Duration
4h 48m
Detected by Pingoru
Jul 14, 2026, 01:44 PM UTC

Affected components

SOUTH AFRICA (Capitec Pay)

Update timeline

  1. investigating Jul 14, 2026, 01:44 PM UTC

    Capitec Pay transactions are currently failing. We have escalated the issue to Capitec.

  2. identified Jul 14, 2026, 01:55 PM UTC

    Capitec has confirmed that they are experiencing payment issues and they are working on resolving it.

  3. monitoring Jul 14, 2026, 06:01 PM UTC

    Capitec has restored service. We will continue to monitor.

  4. resolved Jul 14, 2026, 06:33 PM UTC

    This incident has been resolved.