Paystack incident

Nigeria: Direct Debit Downtime

Major Resolved

Paystack experienced a major incident on July 14, 2026 affecting NIGERIA (Direct Debit), lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 11:53 AM UTC
Resolved
Jul 14, 2026, 04:06 PM UTC
Duration
4h 12m
Detected by Pingoru
Jul 14, 2026, 11:53 AM UTC

Affected components

NIGERIA (Direct Debit)

Update timeline

  1. identified Jul 14, 2026, 11:53 AM UTC

    We are currently experiencing increased failures on the Direct Debit channel as a result of a downtime with our processing partner **What does this mean for you?** * Attempts to charge already linked accounts may fail. * Attempts to link new bank accounts may also fail. We are in active communication with the service provider and will share updates as soon as more information becomes available. We apologize for any inconvenience this might cause.

  2. monitoring Jul 14, 2026, 03:31 PM UTC

    A fix has been implemented and performance has improved. We are monitoring closely.

  3. resolved Jul 14, 2026, 04:06 PM UTC

    This incident has been resolved.