Paystack incident

Ghana: Telecel Intermittent Downtime

Minor Resolved

Paystack experienced a minor incident on July 14, 2026 affecting GHANA (Mobile Money), lasting 12h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 10:35 AM UTC
Resolved
Jul 14, 2026, 10:55 PM UTC
Duration
12h 19m
Detected by Pingoru
Jul 14, 2026, 10:35 AM UTC

Affected components

GHANA (Mobile Money)

Update timeline

  1. investigating Jul 14, 2026, 10:35 AM UTC

    Our partner, Telecel, is currently experiencing intermittent downtime on their platform, which is affecting mobile money transactions at the moment. As a result, some Telecel transactions are failing. We're currently liaising with them to fix the issues and restore the service.

  2. monitoring Jul 14, 2026, 01:36 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 14, 2026, 10:55 PM UTC

    This incident has been resolved.