Paystack incident

Kenya: Mpesa Intermittent Downtime

Minor Resolved

Paystack experienced a minor incident on July 6, 2026 affecting KENYA (M-PESA) and KENYA (M-PESA), lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 08:08 AM UTC
Resolved
Jul 06, 2026, 02:40 PM UTC
Duration
6h 32m
Detected by Pingoru
Jul 06, 2026, 08:08 AM UTC

Affected components

KENYA (M-PESA)KENYA (M-PESA)

Update timeline

  1. investigating Jul 06, 2026, 08:08 AM UTC

    We are currently experiencing an issue with **Mpesa transactions** due to downtime on Mpesa's platform. This is causing most Mpesa payments to fail. Our team is in active communication with Mpesa, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

  2. identified Jul 06, 2026, 08:53 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 06, 2026, 10:38 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. investigating Jul 06, 2026, 12:24 PM UTC

    We are currently experiencing an issue with **Mpesa transactions** due to intermittent downtime on Mpesa's platform. This is causing some Mpesa payments to fail. Our team is in active communication with Mpesa, and we are working closely with them to restore full service as quickly as possible. We’ll share further updates as soon as they are available.

  5. resolved Jul 06, 2026, 02:40 PM UTC

    This incident has been resolved.