Paystack incident

Nigeria: Degraded Performance on Direct Debit

Minor Resolved

Paystack experienced a minor incident on July 3, 2026 affecting NIGERIA (Direct Debit), lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 12:30 PM UTC
Resolved
Jul 07, 2026, 07:58 AM UTC
Duration
3d 19h
Detected by Pingoru
Jul 03, 2026, 12:30 PM UTC

Affected components

NIGERIA (Direct Debit)

Update timeline

  1. investigating Jul 03, 2026, 12:30 PM UTC

    There is an elevated rate of timeouts affecting Direct Debit from the Central Switch. This affects charging linked accounts, or linking new account. We are working with them to improve performance.

  2. monitoring Jul 06, 2026, 11:42 AM UTC

    The Central Switch has stabilised and we are currently monitoring performance.

  3. resolved Jul 07, 2026, 07:58 AM UTC

    This incident has been resolved.