Paystack incident

Ghana: MTN Intermittent USSD push downtime

Minor Resolved

Paystack experienced a minor incident on May 20, 2026 affecting GHANA (Mobile Money) and GHANA (Mobile Money), lasting 16h 37m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:00 PM UTC
Resolved
May 21, 2026, 08:37 AM UTC
Duration
16h 37m
Detected by Pingoru
May 20, 2026, 04:00 PM UTC

Affected components

GHANA (Mobile Money)GHANA (Mobile Money)

Update timeline

  1. identified May 20, 2026, 04:00 PM UTC

    We're currently experiencing intermittent issues with MTN Mobile Money transactions due to USSD push failures on MTN's platform. As a result, some customers may not receive the USSD prompt to authorize their payments, causing transactions to fail. Our team is in active communication with MTN, and we are working closely with them to restore full service as quickly as possible. We'll share further updates as soon as they are available.

  2. resolved May 20, 2026, 07:39 PM UTC

    This incident has been resolved.

  3. identified May 20, 2026, 08:10 PM UTC

    We are continuing to work on a fix for this incident.

  4. resolved May 21, 2026, 08:37 AM UTC

    This incident has been resolved.