Paystack incident

Nigeria: NIBSS Downtime affecting Outward and Inward Transfers

Major Resolved

Paystack experienced a major incident on May 20, 2026 affecting NIGERIA (Bank) and NIGERIA (Managed Accounts) and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 10:17 AM UTC
Resolved
May 20, 2026, 11:50 AM UTC
Duration
1h 32m
Detected by Pingoru
May 20, 2026, 10:17 AM UTC

Affected components

NIGERIA (Bank)NIGERIA (Managed Accounts)NIGERIA (Bank Transfer)

Update timeline

  1. investigating May 20, 2026, 10:17 AM UTC

    We are experiencing an increase in failures on inward **(_Pay with Transfer and Dedicated Virtual Accounts)_** and outward Transfers as a result of a downtime with the central switch in Nigeria. As a result, you may experience delays and failures when making transfers to Paystack Virtual Accounts, and also when making outward transfers from Paystack to other bank accounts. We are in communication with NIBSS and will share updates as soon as possible. We apologize for any inconvenience this might cause.

  2. monitoring May 20, 2026, 10:34 AM UTC

    Our processing partner has implemented a fix and we're monitoring the system.

  3. resolved May 20, 2026, 11:50 AM UTC

    This incident has been resolved.