Paystack incident

Nigeria: Degraded Performance on Paystack Direct Debit

Minor Resolved

Paystack experienced a minor incident on May 20, 2026 affecting NIGERIA (Direct Debit), lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 09:03 AM UTC
Resolved
May 21, 2026, 01:56 PM UTC
Duration
1d 4h
Detected by Pingoru
May 20, 2026, 09:03 AM UTC

Affected components

NIGERIA (Direct Debit)

Update timeline

  1. investigating May 20, 2026, 09:03 AM UTC

    We are seeing an increase in failures on Paystack Direct Debit, as a result of a provider downtime. As a result, attempts to link new accounts, and complete payments with already linked accounts may fail. We are in communication with our processing partner to get this resolved as quickly as possible, and will share updates as soon as possible. We apologize for any inconvenience this might cause.

  2. resolved May 21, 2026, 01:56 PM UTC

    This incident has been resolved.