Paystack incident

Nigeria: Delay in Completing Transfers and Direct Debit Transactions

Minor Resolved

Paystack experienced a minor incident on May 19, 2026 affecting NIGERIA (Bank) and NIGERIA (Managed Accounts) and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 04:00 PM UTC
Resolved
May 19, 2026, 06:04 PM UTC
Duration
2h 3m
Detected by Pingoru
May 19, 2026, 04:00 PM UTC

Affected components

NIGERIA (Bank)NIGERIA (Managed Accounts)NIGERIA (Bank Transfer)NIGERIA (Direct Debit)

Update timeline

  1. investigating May 19, 2026, 04:00 PM UTC

    We are currently experiencing failures in connecting to the central switch in Nigeria. As a result, you may notice: 1. Delays in transfers to Paystack Titan and Wema-managed accounts via both Pay with Transfer (PwT) and Dedicated Virtual Accounts (DVA). 2. Delays in processing outward transfers to **all bank accounts**. 3. Increased failures when linking bank accounts for Direct Debit 4. Increased failures when trying to make Direct Debit payments Our team is actively working with partners to resolve this issue and will provide updates as soon as service is fully restored. We apologize for any inconvenience this might cause.

  2. resolved May 19, 2026, 06:04 PM UTC

    This incident has been resolved.