Paysera incident

wallet.paysera.com requests timing out - Wallet public key / API calls failing

Paysera experienced a minor incident on October 5, 2026 affecting Other, lasting 19h 57m. The incident has been resolved; the full update timeline is below.

Started: Oct 05, 2026, 11:40 AM UTC
Resolved: Oct 06, 2026, 07:37 AM UTC
Duration: 19h 57m
Detected by Pingoru: Oct 05, 2026, 11:40 AM UTC

Affected components

Other

Update timeline

investigating Oct 05, 2026, 11:55 AM UTC

We are investigating an issue affecting Other systems, first observed at 05 Oct 2026, 14:40. Updates will follow here.
resolved Oct 06, 2026, 07:37 AM UTC

Resolved: wallet.paysera.com calls that were timing out since 11:40 UTC recovered at 12:08 UTC and the service is back to normal. The interruption was a networking capacity issue on our edge gateway that stopped some requests from reaching the wallet backend. A short postmortem and follow-up actions are being prepared.