Paysafe experienced a minor incident on September 11, 2026 affecting Banco del Pichincha, lasting 2d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Banco del Pichincha
Update timeline
- investigating Sep 11, 2026, 11:44 PM UTC
We are investigating a potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0321400
- resolved Sep 14, 2026, 07:41 AM UTC
The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Banco del Pichincha was remediating the situation. MIM Paysafe Reference ID:INC0321400