Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown incident

VISA Timeouts

Minor Resolved View vendor source →

Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown experienced a minor incident on December 21, 2024 affecting EPX, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2024, 01:35 AM UTC
Resolved
Dec 21, 2024, 01:55 AM UTC
Duration
19m
Detected by Pingoru
Dec 21, 2024, 01:35 AM UTC

Affected components

EPX

Update timeline

  1. investigating Dec 21, 2024, 01:35 AM UTC

    The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.

  2. identified Dec 21, 2024, 01:48 AM UTC

    The team has identified the issue to be specific to VISA transactions.

  3. resolved Dec 21, 2024, 01:55 AM UTC

    We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.