Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown incident
Payanywhere / Payments Hub
Is Payments Hub Down Right Now? Live Payments Hub Status & Outages | IsDown experienced a notice incident on December 31, 2024 affecting Payanywhere, lasting 15h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 31, 2024, 01:04 PM UTC
The team is investigating reports that merchants are experiencing problems signing into the Payanywhere app and Payments Hub portal.
- investigating Dec 31, 2024, 03:00 PM UTC
We are continuing to investigate the issue. Merchant logins will be temporarily restricted as part of the recovery process.
- identified Dec 31, 2024, 06:53 PM UTC
Payments Hub access has been restored. The team is continuing to work toward stabilizing access to the app.
- identified Dec 31, 2024, 11:54 PM UTC
We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.
- identified Jan 01, 2025, 12:43 AM UTC
We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.
- resolved Jan 01, 2025, 04:33 AM UTC
We have resolved this issue and will continue to monitor performance. Thank you for your patience and understanding. We know this disruption was extremely frustrating and we sincerely apologize.