Payable experienced a major incident on October 16, 2025 affecting PayPal, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2025, 05:11 PM UTC
PayPal and Venmo are experiencing major account outages starting at 8am PST. https://www.tomsguide.com/news/live/paypal-venmo-down-live-updates-outage-10-16 This may cause the Payable Checkout Page to load slowly, be non responsive, or not at all. It may also cause the Checkout Buttons not to load or appear on the checkout page.
- monitoring Oct 16, 2025, 07:55 PM UTC
Checkout Buttons powered by PayPal are starting to load again on the Payable Checkout pages. If your customer was impacted by the earlier outage they can simply retry loading the checkout page again at this point. PayPal is still reporting an active issue here that we are monitoring: https://www.paypal-status.com/history/eventdetails/89894
- resolved Oct 16, 2025, 10:55 PM UTC
PayPal has resolved the issue and payment buttons on Payable Checkout pages should now be working as usual.