Payable experienced a minor incident on September 1, 2026 affecting Payable Checkout and Payable Forms Add-On, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:00 PM UTC
We're investigating intermittent errors affecting the homepage and checkout for some visitors. Early signs point to an upstream Google Cloud networking incident in one of our data-center zones, which can cause requests to fail intermittently. Most requests are succeeding, and retrying typically works. We're monitoring closely and will post an update shortly.
- monitoring Sep 01, 2026, 04:19 PM UTC
Error rates have returned to normal and we are no longer seeing failed requests. The intermittent errors earlier today were caused by an upstream Google Cloud networking incident affecting the region our services run in — not an issue with our application. Google has acknowledged the incident on their status dashboard: https://status.cloud.google.com/ — Our systems have recovered and we're continuing to monitor until Google marks the incident fully resolved. Thanks for your patience.
- resolved Sep 01, 2026, 08:28 PM UTC
This incident has been resolved.