Paxos experienced a minor incident on May 18, 2026 affecting Crypto Transfers and Crypto Transfers and 1 more component, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 04:27 AM UTC
We are currently experiencing delays in processing SOL token withdrawals. Customers may continue submitting withdrawals through our Crypto Withdrawals API, but processing times may be longer than usual.
- identified May 18, 2026, 05:57 AM UTC
We have identified the root cause of the issue and implemented a workaround. While SOL token withdrawal processing remains degraded, customers can continue submitting withdrawals through our Crypto Withdrawals API. Processing times may be longer than normal during this period. Full recovery is expected by 10:00 AM ET.
- monitoring May 18, 2026, 08:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 08:33 AM UTC
The backlog of Solana token withdrawals have been successfully reprocessed. We do not anticipate any further delays from this point.