Parchment incident

Parchment.com Partial Outage

Major Resolved View vendor source →

Parchment experienced a major incident on September 23, 2025, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 07:27 PM UTC
Resolved
Sep 26, 2025, 08:02 PM UTC
Duration
3d
Detected by Pingoru
Sep 23, 2025, 07:27 PM UTC

Update timeline

  1. investigating Sep 23, 2025, 07:27 PM UTC

    We are investigating an issue with the parchment.com website where some users receive an "Error establishing REDIS connection" message on load. More information will be posted as available.

  2. resolved Sep 26, 2025, 08:02 PM UTC

    This incident has been resolved.