Parchment incident

Degraded Performance of Parchment.com

Major Resolved View vendor source →
Started
Mar 30, 2026, 04:50 PM UTC
Resolved
Mar 30, 2026, 09:39 PM UTC
Duration
4h 48m
Detected by Pingoru
Mar 30, 2026, 04:50 PM UTC

Affected components

LoginOrderingParchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/Recruit

Update timeline

  1. investigating Mar 30, 2026, 04:50 PM UTC

    Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

  2. investigating Mar 30, 2026, 05:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 30, 2026, 05:35 PM UTC

    Login performance is slower than usual.

  4. investigating Mar 30, 2026, 05:36 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Mar 30, 2026, 08:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 30, 2026, 09:39 PM UTC

    This incident has been resolved.

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