parcelLab incident

Return Registrations:: no return registrations / labels on headless API

Major Resolved View vendor source →

parcelLab experienced a major incident on July 21, 2025 affecting API, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 12:30 PM UTC
Resolved
Jul 21, 2025, 01:40 PM UTC
Duration
1h 10m
Detected by Pingoru
Jul 21, 2025, 12:30 PM UTC

Affected components

API

Update timeline

  1. resolved Jul 21, 2025, 01:40 PM UTC

    Due to a permission issue, no new return registrations could be registered on the /v4/return-registrations/ API. The issue has been detected by monitoring & alerting applications, and resolved at 12:08pm UTC.