Paramount Commerce incident

Intermittent Performance (Delayed Interac Withdrawal Processing)

Paramount Commerce experienced a minor incident on January 14, 2023 affecting INTERAC®, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started: Jan 14, 2023, 03:09 PM UTC
Resolved: Jan 14, 2023, 08:19 PM UTC
Duration: 5h 9m
Detected by Pingoru: Jan 14, 2023, 03:09 PM UTC

Affected components

INTERAC®

Update timeline

investigating Jan 14, 2023, 03:09 PM UTC

One of our banking Processing Partners is currently experiencing intermittent performance which is impacting our Interac Withdrawal services causing delays. Our team is currently monitoring and will provide an update once performance is stable again. We appreciate your patience and understanding.
resolved Jan 14, 2023, 08:19 PM UTC

Our Banking Partner has resolved the issues affecting our services. Our team has observed performance levels returning to normal. Thank you for your patience.