Paramount Commerce experienced a major incident on January 30, 2023 affecting INTERAC®, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 30, 2023, 02:45 AM UTC
One of our Partners (INTERAC) is currently experiencing intermittent performance related to incoming emails which is impacting our Interac deposit services. There is no or very minimal impact over the Interac deposits as the deposit status turn to successful as soon as we received notification email from Interac. Our team is currently monitoring and will provide an update once performance is stable again. We appreciate your patience and understanding.
- monitoring Jan 30, 2023, 04:34 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2023, 08:44 AM UTC
Our Partner Interac has resolved the issues affecting services and we are now seeing incoming emails as expected. Our team has observed performance levels returning to normal. Thank you for your patience.