Paragon incident

Dashboard and API Performance Issues

Major Resolved View vendor source →

Paragon experienced a major incident on September 11, 2025 affecting Workflow Editor and Integrations Manager and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 04:08 PM UTC
Resolved
Sep 11, 2025, 09:05 PM UTC
Duration
4h 57m
Detected by Pingoru
Sep 11, 2025, 04:08 PM UTC

Affected components

Workflow EditorIntegrations ManagerTask History

Update timeline

  1. investigating Sep 11, 2025, 04:08 PM UTC

    We experienced downtime on the dashboard along with some API timeouts. Our team is actively investigating the root cause and working on mitigation.

  2. monitoring Sep 11, 2025, 04:16 PM UTC

    We have identified the root cause of the issue. Our team is currently monitoring the results to ensure stability.

  3. resolved Sep 11, 2025, 09:05 PM UTC

    This incident has been resolved.