Paragon experienced a major incident on October 20, 2025 affecting Workflow Editor and Integrations Manager and 1 more component, lasting 12h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Workflow EditorIntegrations ManagerTask HistoryWorkflowsConnect APIConnect PortalActionKitTask History APIManaged Sync
Update timeline
- identified Oct 20, 2025, 11:36 AM UTC
Paragon is currently affected by the ongoing AWS outage. Critical functions including Workflows, ActionKit, Managed Sync, and Connect Portal are experiencing significantly degraded performance. We are continuing to monitor and implement mitigating factors. More information regarding this outage can be found here: https://health.aws.amazon.com/health/status
- identified Oct 20, 2025, 07:34 PM UTC
UPDATE (12:30pm PST): We are seeing some resolution of performance across all systems, but are not back to normal operational standards.
- resolved Oct 20, 2025, 09:26 PM UTC
This incident has been resolved.