PAR Ordering incident

Service Outage

Critical Resolved View vendor source →

PAR Ordering experienced a critical incident on May 28, 2021, lasting 19h 38m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2021, 03:30 PM UTC
Resolved
May 29, 2021, 11:08 AM UTC
Duration
19h 38m
Detected by Pingoru
May 28, 2021, 03:30 PM UTC

Update timeline

  1. identified May 28, 2021, 04:29 PM UTC

    We are experiencing a service outage with AWS. Our team is currently working on restoring the service. We apologize for any inconvenience that this may cause. An update will be provided shortly.

  2. identified May 28, 2021, 04:33 PM UTC

    We’ve identified the issue and currently monitoring our fix which we just deployed. We’ll provide the next update in 15mins

  3. identified May 28, 2021, 04:54 PM UTC

    We’re still monitoring the fix we deployed. Unfortunately it’s not stable yet. We’ll share the next update in 15mins

  4. monitoring May 28, 2021, 05:21 PM UTC

    We’re still monitoring the fix and stability to the whole environment is coming back but did not reach a 100% yet. We’ll provide the next update in 15mins

  5. monitoring May 28, 2021, 05:50 PM UTC

    We’re still monitoring the fix and stability to the whole environment is coming back but did not reach a 100% yet. We’ll provide the next update in 15mins.

  6. monitoring May 28, 2021, 06:15 PM UTC

    We’re still monitoring the fix and stability to the whole environment is coming back but did not reach a 100% yet. We’ll provide the next update in 15mins

  7. monitoring May 28, 2021, 06:36 PM UTC

    We’re still monitoring the fix and stability to the whole environment is coming back but did not reach a 100% yet. We’ll provide the next update in 15mins

  8. monitoring May 28, 2021, 06:57 PM UTC

    We’re still monitoring the fix and stability to the whole environment is coming back but did not reach a 100% yet. We’ll provide the next update in 15mins

  9. monitoring May 28, 2021, 07:26 PM UTC

    We’re still monitoring the fix and stability to the whole environment is coming back but did not reach a 100% yet. We’ll provide the next update in 15mins

  10. monitoring May 28, 2021, 07:52 PM UTC

    System is stabilizing on a high load level with acceptable response times and we continue to monitor and optimize.

  11. monitoring May 28, 2021, 08:03 PM UTC

    System is up and running again. We apologize for this late outage time and continue to monitor the system.

  12. resolved May 29, 2021, 11:08 AM UTC

    This incident has been resolved.