PAR Ordering incident

Latency affecting customer environment - LAC

Critical Resolved View vendor source →

PAR Ordering experienced a critical incident on October 19, 2023, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 04:30 PM UTC
Resolved
Oct 19, 2023, 05:52 PM UTC
Duration
1h 21m
Detected by Pingoru
Oct 19, 2023, 04:30 PM UTC

Update timeline

  1. investigating Nov 21, 2023, 08:41 AM UTC

    We have received multiple reports indicating a potential outage in this area, affecting our users' ability to access our services. Current Status: Region Affected: LAC (Latin America and Caribbean) Issue: Possible Outage Severity: Under Investigation Impact: Users in the LAC region are experiencing difficulties accessing our services. Action Taken: Our technical team is actively investigating the issue to identify the root cause. They are working diligently to resolve this matter as quickly as possible. We are in constant communication with our service providers in the region to expedite the resolution process.

  2. identified Nov 21, 2023, 08:46 AM UTC

    The issue has been identified. Systems are down at the moment, fix is being implemented.

  3. resolved Nov 21, 2023, 08:49 AM UTC

    The issue has been resolved. Total downtime was 11 minutes. Total incident duration 1 hour and 22 minutes. We will continue to monitor the environment.