PAR Ordering incident

MENU Link (Doordash) - Partial service degradation

Minor Resolved View vendor source →

PAR Ordering experienced a minor incident on July 26, 2024 affecting Toast, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2024, 05:34 PM UTC
Resolved
Jul 26, 2024, 10:48 PM UTC
Duration
5h 14m
Detected by Pingoru
Jul 26, 2024, 05:34 PM UTC

Affected components

Toast

Update timeline

  1. investigating Jul 26, 2024, 05:34 PM UTC

    Some orders are failing to inject through our 3P ordering channel (MENU Link) - All customers affected. In some cases, stores may be turned down in the merchant portal due to number of errors. Our team is investigating the issue as P1

  2. monitoring Jul 26, 2024, 07:28 PM UTC

    Performance of the MENU Link integration is back to normal. We are monitoring to make sure the service is fully operational.

  3. resolved Jul 26, 2024, 10:48 PM UTC

    The issue has been resolved, orders are now correctly flowing through the system.