Paperless Post Outage History
Paperless Post is up right nowPingoru has recorded 68 incidents for Paperless Post: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 69 of 720 (10%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Notice June 23, 2026 Degraded text message sending 2d 21h Text message sending, iOS App, Android App
Started Jun 23, 2026, 10:59 PM UTC· resolved Jun 26, 2026, 08:15 PM UTC
- identified Jun 23, 2026, 10:59 PM UTC
We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status. We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.
- identified Jun 25, 2026, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 25, 2026, 04:22 PM UTC
Our sending partner has reported that the issue is resolved, and we are seeing that affected message types are sending successfully on our end. We will continue to monitor for stability.
- resolved Jun 26, 2026, 08:15 PM UTC
We have resent all previously affected text messages to deliverable phone numbers. Thank you for your patience while we worked with our third-party provider to resolve this issue.
Minor March 6, 2026 Site Slowness 33m Website
Started Mar 06, 2026, 02:44 PM UTC· resolved Mar 06, 2026, 03:17 PM UTC
- investigating Mar 06, 2026, 02:44 PM UTC
We are currently experiencing some unexpected site slowness and are investigating the cause. We will provide status updates here as we work to resolve this. Our apologies for the inconvenience.
- monitoring Mar 06, 2026, 03:10 PM UTC
We’ve recently experienced some unexpected site slowness. Our team has identified and resolved the issue, but we will continue to monitor closely.
- resolved Mar 06, 2026, 03:17 PM UTC
We have fully resolved the site slowness at this time. Please reach out if we can help with anything else: https://www.paperlesspost.com/contact
Major December 16, 2025 SMS sending outage 19h 38m Text message sending, iOS App, Android App
Started Dec 16, 2025, 04:28 AM UTC· resolved Dec 17, 2025, 12:07 AM UTC
- investigating Dec 16, 2025, 04:29 AM UTC
We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved.
- identified Dec 16, 2025, 06:12 PM UTC
We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience.
- monitoring Dec 16, 2025, 11:24 PM UTC
We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site.
- resolved Dec 17, 2025, 12:07 AM UTC
We have fully resolved the text sending issues at this time. Any queued text messages have now been sent. Please let us know if we can help with anything else: [email protected]
Notice October 20, 2025 Website loading issues/outage 8h 9m Website, Image Rendering and Loading, Email Sending, Text message sending
Started Oct 20, 2025, 03:27 PM UTC· resolved Oct 20, 2025, 11:37 PM UTC
- identified Oct 20, 2025, 03:27 PM UTC
We are experiencing intermittent site outages due to an upstream vendor issue. More upstream information is visible on the AWS status page here: https://health.aws.amazon.com/health/status Our apologies for the inconvenience. We will update our status page as we know more.
- monitoring Oct 20, 2025, 04:44 PM UTC
Now that Amazon Web Services (AWS) have stabilized, the issues affecting sending, saving, and loading on our site have been resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact
- monitoring Oct 20, 2025, 05:58 PM UTC
We are experiencing intermittent site issues due to an outage with Amazon Web Services. We are sorry for the inconvenience. We will continue to update our status page with updates as they are available.
- monitoring Oct 20, 2025, 07:55 PM UTC
Amazon Web Services (AWS) have stabilized again, and the issues affecting signing in/up, saving, sending, and loading on our site are currently resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact
- resolved Oct 20, 2025, 11:37 PM UTC
Thank you for your patience! Amazon Web Services (AWS) have stabilized, and Paperless Post sign in, saving, sending, and loading are working as expected.
Minor July 7, 2025 Saving issues for Flyers on app & mobile web 1h 9m Website, iOS App, Android App
Started Jul 07, 2025, 10:25 PM UTC· resolved Jul 07, 2025, 11:34 PM UTC
- investigating Jul 07, 2025, 10:25 PM UTC
Attempts to save changes to Flyers on our app & mobile web may fail. We are currently investigating this issue to find a fix. In the meantime, we recommend accessing your Flyer from our desktop site.
- resolved Jul 07, 2025, 11:34 PM UTC
We have rolled back the change that was affecting Flyer saving on mobile, and the issue is now resolved.
Major April 23, 2025 Third Party Outage - Email dleays 1h 53m Email Sending, iOS App, Android App
Started Apr 23, 2025, 09:35 PM UTC· resolved Apr 23, 2025, 11:29 PM UTC
- identified Apr 23, 2025, 09:35 PM UTC
We have identified that our third-party email sending partner is experiencing intermittent delays delivering emails due to a service outage. Your Card or Flyer sent via email may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.
- monitoring Apr 23, 2025, 10:17 PM UTC
Our third-party email sending partner has implemented a fix to allow delayed emails to be sent. We are seeing on our end that the delayed emails are now successfully going through. We will continue to monitor for stability.
- resolved Apr 23, 2025, 11:29 PM UTC
We have received confirmation from our third-party partner that the issue is fully resolved.
Critical April 7, 2025 Website and app outage 2h 32m Website, iOS App, Android App
Started Apr 07, 2025, 08:15 PM UTC· resolved Apr 07, 2025, 10:47 PM UTC
- investigating Apr 07, 2025, 08:15 PM UTC
The majority of Cards and Flyers on Paperless Post's website and app are currently not loading correctly. We are investigating the issue.
- monitoring Apr 07, 2025, 08:41 PM UTC
We have identified and reverted the cause of the outage, and are monitoring for stability.
- resolved Apr 07, 2025, 10:47 PM UTC
We have confirmed that our app and website are stable, and the incident has been resolved.
Major March 19, 2025 SMS Sending Issues 7h 31m Text message sending
Started Mar 19, 2025, 04:08 PM UTC· resolved Mar 19, 2025, 11:40 PM UTC
- identified Mar 19, 2025, 04:08 PM UTC
We have identified that our third-party SMS sending partner is experiencing intermittent delays delivering SMS due to a maintenance window. Your invitation sent via phone number may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.
- resolved Mar 19, 2025, 11:40 PM UTC
Our third-party SMS sending partner is successfully delivering delayed messages. Your previously "Sending..." invites should be sent now. Please reach out to [email protected] if you have any questions.