Paperless Post experienced a major incident on December 16, 2025 affecting Text message sending and iOS App and 1 more component, lasting 19h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2025, 04:29 AM UTC
We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved.
- identified Dec 16, 2025, 06:12 PM UTC
We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience.
- monitoring Dec 16, 2025, 11:24 PM UTC
We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site.
- resolved Dec 17, 2025, 12:07 AM UTC
We have fully resolved the text sending issues at this time. Any queued text messages have now been sent. Please let us know if we can help with anything else: [email protected]