Paperless Post experienced a notice incident on June 23, 2026 affecting Text message sending and iOS App and 1 more component, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 23, 2026, 10:59 PM UTC
We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status. We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.
- identified Jun 25, 2026, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 25, 2026, 04:22 PM UTC
Our sending partner has reported that the issue is resolved, and we are seeing that affected message types are sending successfully on our end. We will continue to monitor for stability.
- resolved Jun 26, 2026, 08:15 PM UTC
We have resent all previously affected text messages to deliverable phone numbers. Thank you for your patience while we worked with our third-party provider to resolve this issue.