Paperless Post Outage History

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Paperless Post had 5 outages in the last 2 years totaling 98h 46m of downtime — averaging 0.2 incidents per month.

There were 5 Paperless Post outages since July 7, 2025 totaling 98h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paperlesspost.com

Notice June 23, 2026

Degraded text message sending

Detected by Pingoru
Jun 23, 2026, 10:59 PM UTC
Resolved
Jun 26, 2026, 08:15 PM UTC
Duration
2d 21h
Affected: Text message sendingiOS AppAndroid App
Timeline · 4 updates
  1. identified Jun 23, 2026, 10:59 PM UTC

    We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status. We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.

  2. identified Jun 25, 2026, 02:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 25, 2026, 04:22 PM UTC

    Our sending partner has reported that the issue is resolved, and we are seeing that affected message types are sending successfully on our end. We will continue to monitor for stability.

  4. resolved Jun 26, 2026, 08:15 PM UTC

    We have resent all previously affected text messages to deliverable phone numbers. Thank you for your patience while we worked with our third-party provider to resolve this issue.

Read the full incident report →

Minor March 6, 2026

Site Slowness

Detected by Pingoru
Mar 06, 2026, 02:44 PM UTC
Resolved
Mar 06, 2026, 03:17 PM UTC
Duration
33m
Affected: Website
Timeline · 3 updates
  1. investigating Mar 06, 2026, 02:44 PM UTC

    We are currently experiencing some unexpected site slowness and are investigating the cause. We will provide status updates here as we work to resolve this. Our apologies for the inconvenience.

  2. monitoring Mar 06, 2026, 03:10 PM UTC

    We’ve recently experienced some unexpected site slowness. Our team has identified and resolved the issue, but we will continue to monitor closely.

  3. resolved Mar 06, 2026, 03:17 PM UTC

    We have fully resolved the site slowness at this time. Please reach out if we can help with anything else: https://www.paperlesspost.com/contact

Read the full incident report →

Major December 16, 2025

SMS sending outage

Detected by Pingoru
Dec 16, 2025, 04:28 AM UTC
Resolved
Dec 17, 2025, 12:07 AM UTC
Duration
19h 38m
Affected: Text message sendingiOS AppAndroid App
Timeline · 4 updates
  1. investigating Dec 16, 2025, 04:29 AM UTC

    We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved.

  2. identified Dec 16, 2025, 06:12 PM UTC

    We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience.

  3. monitoring Dec 16, 2025, 11:24 PM UTC

    We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site.

  4. resolved Dec 17, 2025, 12:07 AM UTC

    We have fully resolved the text sending issues at this time. Any queued text messages have now been sent. Please let us know if we can help with anything else: [email protected]

Read the full incident report →

Notice October 20, 2025

Website loading issues/outage

Detected by Pingoru
Oct 20, 2025, 03:27 PM UTC
Resolved
Oct 20, 2025, 11:37 PM UTC
Duration
8h 9m
Affected: WebsiteImage Rendering and LoadingEmail SendingText message sending
Timeline · 5 updates
  1. identified Oct 20, 2025, 03:27 PM UTC

    We are experiencing intermittent site outages due to an upstream vendor issue. More upstream information is visible on the AWS status page here: https://health.aws.amazon.com/health/status Our apologies for the inconvenience. We will update our status page as we know more.

  2. monitoring Oct 20, 2025, 04:44 PM UTC

    Now that Amazon Web Services (AWS) have stabilized, the issues affecting sending, saving, and loading on our site have been resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact

  3. monitoring Oct 20, 2025, 05:58 PM UTC

    We are experiencing intermittent site issues due to an outage with Amazon Web Services. We are sorry for the inconvenience. We will continue to update our status page with updates as they are available.

  4. monitoring Oct 20, 2025, 07:55 PM UTC

    Amazon Web Services (AWS) have stabilized again, and the issues affecting signing in/up, saving, sending, and loading on our site are currently resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact

  5. resolved Oct 20, 2025, 11:37 PM UTC

    Thank you for your patience! Amazon Web Services (AWS) have stabilized, and Paperless Post sign in, saving, sending, and loading are working as expected.

Read the full incident report →

Minor July 7, 2025

Saving issues for Flyers on app & mobile web

Detected by Pingoru
Jul 07, 2025, 10:25 PM UTC
Resolved
Jul 07, 2025, 11:34 PM UTC
Duration
1h 9m
Affected: WebsiteiOS AppAndroid App
Timeline · 2 updates
  1. investigating Jul 07, 2025, 10:25 PM UTC

    Attempts to save changes to Flyers on our app & mobile web may fail. We are currently investigating this issue to find a fix. In the meantime, we recommend accessing your Flyer from our desktop site.

  2. resolved Jul 07, 2025, 11:34 PM UTC

    We have rolled back the change that was affecting Flyer saving on mobile, and the issue is now resolved.

Read the full incident report →