Paperless Post Outage History

Paperless Post had 11 outages in the last 2 years totaling 137h 18m of downtime — averaging 0.5 incidents per month.

There were 11 Paperless Post outages since July 8, 2024 totaling 137h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.paperlesspost.com

Notice June 23, 2026

Degraded text message sending

Detected by Pingoru: Jun 23, 2026, 10:59 PM UTC
Resolved: Jun 26, 2026, 08:15 PM UTC
Duration: 2d 21h

Affected: Text message sendingiOS AppAndroid App

Timeline · 4 updates

identified Jun 23, 2026, 10:59 PM UTC

We are experiencing a third-party outage that is affecting a subset of Card and Flyer text message recipients. Affected recipients may appear as "Sending..." for an extended period of time before updating to "Failed" status. We are working with our sending partner to resolve the outage and will ensure any affected messages are sent out once a resolution is reached.
identified Jun 25, 2026, 02:11 PM UTC

We are continuing to work on a fix for this issue.
monitoring Jun 25, 2026, 04:22 PM UTC

Our sending partner has reported that the issue is resolved, and we are seeing that affected message types are sending successfully on our end. We will continue to monitor for stability.
resolved Jun 26, 2026, 08:15 PM UTC

We have resent all previously affected text messages to deliverable phone numbers. Thank you for your patience while we worked with our third-party provider to resolve this issue.

Read the full incident report →

Minor March 6, 2026

Site Slowness

Detected by Pingoru: Mar 06, 2026, 02:44 PM UTC
Resolved: Mar 06, 2026, 03:17 PM UTC
Duration: 33m

Affected: Website

Timeline · 3 updates

investigating Mar 06, 2026, 02:44 PM UTC

We are currently experiencing some unexpected site slowness and are investigating the cause. We will provide status updates here as we work to resolve this. Our apologies for the inconvenience.
monitoring Mar 06, 2026, 03:10 PM UTC

We’ve recently experienced some unexpected site slowness. Our team has identified and resolved the issue, but we will continue to monitor closely.
resolved Mar 06, 2026, 03:17 PM UTC

We have fully resolved the site slowness at this time. Please reach out if we can help with anything else: https://www.paperlesspost.com/contact

Read the full incident report →

Major December 16, 2025

SMS sending outage

Detected by Pingoru: Dec 16, 2025, 04:28 AM UTC
Resolved: Dec 17, 2025, 12:07 AM UTC
Duration: 19h 38m

Affected: Text message sendingiOS AppAndroid App

Timeline · 4 updates

investigating Dec 16, 2025, 04:29 AM UTC

We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved.
identified Dec 16, 2025, 06:12 PM UTC

We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience.
monitoring Dec 16, 2025, 11:24 PM UTC

We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site.
resolved Dec 17, 2025, 12:07 AM UTC

We have fully resolved the text sending issues at this time. Any queued text messages have now been sent. Please let us know if we can help with anything else: [email protected]

Read the full incident report →

Notice October 20, 2025

Website loading issues/outage

Detected by Pingoru: Oct 20, 2025, 03:27 PM UTC
Resolved: Oct 20, 2025, 11:37 PM UTC
Duration: 8h 9m

Affected: WebsiteImage Rendering and LoadingEmail SendingText message sending

Timeline · 5 updates

identified Oct 20, 2025, 03:27 PM UTC

We are experiencing intermittent site outages due to an upstream vendor issue. More upstream information is visible on the AWS status page here: https://health.aws.amazon.com/health/status Our apologies for the inconvenience. We will update our status page as we know more.
monitoring Oct 20, 2025, 04:44 PM UTC

Now that Amazon Web Services (AWS) have stabilized, the issues affecting sending, saving, and loading on our site have been resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact
monitoring Oct 20, 2025, 05:58 PM UTC

We are experiencing intermittent site issues due to an outage with Amazon Web Services. We are sorry for the inconvenience. We will continue to update our status page with updates as they are available.
monitoring Oct 20, 2025, 07:55 PM UTC

Amazon Web Services (AWS) have stabilized again, and the issues affecting signing in/up, saving, sending, and loading on our site are currently resolved. All systems are now operating normally, and we will continue to monitor. If you still need assistance, please reach out to our support team: https://www.paperlesspost.com/contact
resolved Oct 20, 2025, 11:37 PM UTC

Thank you for your patience! Amazon Web Services (AWS) have stabilized, and Paperless Post sign in, saving, sending, and loading are working as expected.

Read the full incident report →

Minor July 7, 2025

Saving issues for Flyers on app & mobile web

Detected by Pingoru: Jul 07, 2025, 10:25 PM UTC
Resolved: Jul 07, 2025, 11:34 PM UTC
Duration: 1h 9m

Affected: WebsiteiOS AppAndroid App

Timeline · 2 updates

investigating Jul 07, 2025, 10:25 PM UTC

Attempts to save changes to Flyers on our app & mobile web may fail. We are currently investigating this issue to find a fix. In the meantime, we recommend accessing your Flyer from our desktop site.
resolved Jul 07, 2025, 11:34 PM UTC

We have rolled back the change that was affecting Flyer saving on mobile, and the issue is now resolved.

Read the full incident report →

Major April 23, 2025

Third Party Outage - Email dleays

Detected by Pingoru: Apr 23, 2025, 09:35 PM UTC
Resolved: Apr 23, 2025, 11:29 PM UTC
Duration: 1h 53m

Affected: Email SendingiOS AppAndroid App

Timeline · 3 updates

identified Apr 23, 2025, 09:35 PM UTC

We have identified that our third-party email sending partner is experiencing intermittent delays delivering emails due to a service outage. Your Card or Flyer sent via email may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.
monitoring Apr 23, 2025, 10:17 PM UTC

Our third-party email sending partner has implemented a fix to allow delayed emails to be sent. We are seeing on our end that the delayed emails are now successfully going through. We will continue to monitor for stability.
resolved Apr 23, 2025, 11:29 PM UTC

We have received confirmation from our third-party partner that the issue is fully resolved.

Read the full incident report →

Critical April 7, 2025

Website and app outage

Detected by Pingoru: Apr 07, 2025, 08:15 PM UTC
Resolved: Apr 07, 2025, 10:47 PM UTC
Duration: 2h 32m

Affected: WebsiteiOS AppAndroid App

Timeline · 3 updates

investigating Apr 07, 2025, 08:15 PM UTC

The majority of Cards and Flyers on Paperless Post's website and app are currently not loading correctly. We are investigating the issue.
monitoring Apr 07, 2025, 08:41 PM UTC

We have identified and reverted the cause of the outage, and are monitoring for stability.
resolved Apr 07, 2025, 10:47 PM UTC

We have confirmed that our app and website are stable, and the incident has been resolved.

Read the full incident report →

Major March 19, 2025

SMS Sending Issues

Detected by Pingoru: Mar 19, 2025, 04:08 PM UTC
Resolved: Mar 19, 2025, 11:40 PM UTC
Duration: 7h 31m

Affected: Text message sending

Timeline · 2 updates

identified Mar 19, 2025, 04:08 PM UTC

We have identified that our third-party SMS sending partner is experiencing intermittent delays delivering SMS due to a maintenance window. Your invitation sent via phone number may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.
resolved Mar 19, 2025, 11:40 PM UTC

Our third-party SMS sending partner is successfully delivering delayed messages. Your previously "Sending..." invites should be sent now. Please reach out to [email protected] if you have any questions.

Read the full incident report →

Major September 23, 2024

Sending Issues

Detected by Pingoru: Sep 23, 2024, 08:23 PM UTC
Resolved: Sep 24, 2024, 08:53 PM UTC
Duration: 1d

Affected: Email Sending

Timeline · 4 updates

investigating Sep 23, 2024, 08:23 PM UTC

We are currently investigating a partial outage affecting sending through our site. We recommend waiting to send your Cards/Flyers until this incident is resolved and will continue to post updates. Apologies for the inconvenience.
identified Sep 23, 2024, 11:42 PM UTC

We have identified the issues affecting sending and are working to restore full functionality as soon as possible. Any Cards/Flyers in "Sending" status will be sent to recipients once this incident is resolved.
monitoring Sep 24, 2024, 03:55 AM UTC

We have remedied sending issues and affected users' sending is completing. We will continue to monitor and provide a final update.
resolved Sep 24, 2024, 08:53 PM UTC

This incident affecting sending has been resolved. Please reach out to [email protected] with any questions.

Read the full incident report →

Minor August 23, 2024

Broken Homepage on Chrome & Edge

Detected by Pingoru: Aug 23, 2024, 02:05 PM UTC
Resolved: Aug 23, 2024, 03:07 PM UTC
Duration: 1h 2m

Affected: Website

Timeline · 2 updates

investigating Aug 23, 2024, 02:05 PM UTC

The Paperless Post homepage is not loading correctly on the newest versions of Chrome and Microsoft Edge (128.0.6613.85 and 128.0.2739.42) We are investigating this issue and will follow up as soon as we have any updates.
resolved Aug 23, 2024, 03:07 PM UTC

Our engineers have resolved the issue, and all pages on our site should be displaying correctly.

Read the full incident report →

Major July 8, 2024

Vendor Outage - Loading & SMS Issues

Detected by Pingoru: Jul 08, 2024, 06:45 PM UTC
Resolved: Jul 08, 2024, 07:48 PM UTC
Duration: 1h 3m

Affected: WebsiteImage Rendering and LoadingText message sending

Timeline · 2 updates

identified Jul 08, 2024, 06:45 PM UTC

A third-party service that Paperless Post uses for hosting is experiencing degraded performance for customers in the Newark, New Jersey region. Customers in this region may experience issues with accessing the Paperless Post website or app, or loading images. This issue is also affecting our SMS sending partner, and some invitations and messages sent via text message may show an "Undeliverable" status. We are monitoring the issue and will resend any affected messages once our third-party partner is fully back online.
resolved Jul 08, 2024, 07:48 PM UTC

Our third-party service has confirmed that service has been fully restored for affected customers in the Newark, New Jersey area.

Read the full incident report →